Financial Technology and Its Role in Enhancing Digital Services in the Jordanian Commercial Banks

Abstract

The current study examines financial technology and its role in enhancing digital services in Jordanian commercial banks. The study used a descriptive and analytical technique. The target population for this research is all employees of the Jordanian commercial banks listed on the Amman Stock Exchange, which number (14). The researchers were able to collect (213) questionnaires. The results showed that there is a statistically significant impact at the level of (α≤0.05), FinTech: (credit service, investment management services, payment services, financial market support services) in enhancing digital services. The study suggests that Jordanian banks should invest in financial technology models to reshape traditional financial and banking services. This involves building centers for financial innovation and creating new banking products. Cooperation between traditional banks and financial technology companies is necessary to enhance work in financial technology platforms through the open banking application programming interface.